Portland Police Department | 109 Middle Street | Portland, Maine 04101 | (207) 874-8479

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frequently asked questions

How can I contest a traffic citation?
How do I contact the Violations Bureau?
How do I contact the Maine District Court?
I lost my traffic citation, what do I do?
How do I get a permit to drive my car to an inspection station?
How can I find out if my car has been towed?
How can I find out if my car has been impounded?
How can I report an abandoned vehicle?
What can be done about illegally parked vehicles?
What should I do if I have been involved in a Traffic Accident?
How can I obtain a copy of an Accident Report?
How do I report traffic problems in my neighborhood?
How do I pay/contest a Parking ticket?
How do I get a boot removed from my car?
How do I find out if lost/recovered property was turned in at the Police Station?

How can I get a copy of a police report?
How can I get a background check?
How can I get information about sex offenders in my neighborhood?
If I am the victim of a crime, how do I find out who is assigned to my case?
How do I find out what is gong on with my case or provide additional information about it?
How do I contact the District Attorney’s Office?
Can I have my fingerprints taken at the police department?
How do I report a crime?
What number do I call if what I am reporting is not an emergency or I just want to speak with an officer about a crime problem?
How do I file a nuisance or disorder complaint?
How do I file an animal complaint?
How do I report criminal activity, such as prostitution or drugs, in my neighborhood?
My friend has been arrested, what do I do?
How do I find information about my voting district, trash collection times, snow bans, or who my City Councilor is?

How can I contest a traffic citation?

On the back of the traffic ticket are instructions for contesting the ticket.  You must check off the box indicating that you want to contest the ticket and mail the ticket to the Violations Bureau at the address listed on the ticket.  You have 20 days from the day you got the ticket to do this.  If you contest the ticket, you will receive a court date by mail from the Violations Bureau.  The notice will be sent to you at the address on the ticket, so please make sure that the address on the ticket is correct.  The Violations Bureau will not research correct addresses or P.O. Boxes.

 How do I contact the Violations Bureau?

The Violations Bureau can be contacted during regular business hours at 783-5422 or toll free at 1-866-PAY-TIXX.  You can also contact them online at www.paytixx.com.  The mailing address is:  Maine Judicial Branch Violations Bureau P.O. Box 480 Lewiston, Maine 04243-0480.

 How do I contact the Maine District Court?

 The Portland Police Department Court Officer may be reached at 822-4233.

I lost my traffic citation, what do I do?

If you are sure that your ticket was issued to you by the Portland Police Department, contact the PPD’s Traffic Division during the day, Monday through Friday, at 874-8532 to request the information needed to pay or contest the ticket.

How do I get a permit to drive my car to an inspection station?

You need to come to the Police Department’s Information Desk to request a permit.  You must have a valid registration, driver’s license and proof of current vehicle insurance with you when you ask for the permit. 

 How can I find out if my car has been towed?

For vehicles towed for scoff, blocking a driveway, snow bans or street maintenance call the City of Portland Parking Division at 874-8443 or 874-8498 between 7:30a.m.and 6:30p.m.  For vehicles towed from privately owned parking lots or after hours call the Police Dispatch at 874-8575.  The dispatcher will be able to tell you if your car was towed and what tow company you need to contact to pick up the car.

How can I find out if my car has been impounded?

Cars can be impounded for different reasons.  If the car is considered evidence in a criminal investigation, you will need to contact the Detective Bureau at 874-8596.  If the car was involved in a traffic crime and has been impounded as part of the investigation, you can contact the Traffic Division at 874-8532.  If the car was impounded for a 15-day hold because the operator was a Habitual Offender or was driving while suspended and under the influence, the owner of the car must contact the Traffic Division to set up a hearing to determine if the car can be released before the end of the 15-day hold.  In the case of a 15-day hold, the owner of the car will be notified of the hold by certified mail and will receive a copy of the City Ordinance explaining the impound process.

 How can I report an abandoned vehicle?

To report a vehicle that hasn’t moved for 5 days or more or to inquire about an abandoned vehicle notice, call the City of Portland’s Parking Control Division at 874-8443 or 874-8498.

 What can be done about illegally parked vehicles?

Parking Problems such as blocked driveways, time zone violations, vehicles in no parking zones, etc. can be reported to the Parking Division at 874-8498 or 874-8443 between the hours of 7:30a.m. and 6:30p.m.  After hours, please call the Police Department at 874-8575.

What should I do if I have been involved in a Traffic Accident?

If you are involved in an accident, you should immediately report it to the police by calling 9-1-1 and remaining at the accident scene until the police arrive.  If the police have not been called to the scene, you and the other driver must come to the police department (109 Middle Street) to report the accident.  Each driver should bring his/her driver’s license, registration, insurance card and the car he/she was operating at that time of the accident (if operable) to allow the officer taking the report to see the accident damage.  Without the above information, the police department can not take a report.  If you come to the police department to report an accident, you should expect to wait until an officer can be called in from the street to speak with you. 

How can I obtain a copy of an Accident Report?

Accident reports are public records.  In most cases, your insurance company will request a copy of the report.  You may request a copy of your accident report on-line at  http://getcrashreports.com/.  You can also mail a request to the Portland Police Department 109 Middle Street Portland, Maine 04101 or you can come in person to the Information Desk at the Portland Police Department to request the report.  There is a 24-hour waiting period before you can receive the report.  You may either pick up the report in person or have it mailed or faxed to you.  The cost for the report is $10.00, which can be paid by cash or check.  Credit or debit cards are not accepted.  Your check should be made payable to the City of Portland.  The $10.00 must be paid before you receive the report.

 How do I report traffic problems in my neighborhood?

If the problem is speeding vehicles or other violations of traffic laws, please contact the Portland Police Traffic Division at 874-8532.  It is helpful if you can tell us the type of violation, the street, the time of day and any identifying characteristics of the vehicle and/or driver.  If the traffic issue has to do with signage, potholes, traffic calming, etc, please contact Portland Public Works at 874-8493 or through the City website.  Malfunctioning traffic lights can be reported to Public Works at 874-8493 or after hours, to Police Dispatch at 874-8575.

How do I pay/contest a Parking ticket?

Parking tickets can be paid in the Treasury Department at City Hall (398 Congress St.) or online through the City website.

To discuss or dispute a parking ticket, contact the Senior Parking Control Officer at 874-8910.

How do I get a boot removed from my car?

When your car is “booted,” you must pay all of your unpaid parking tickets plus a “boot fee” before the boot is removed.  For questions or to find out how much money is owed call 874-8498 or 874-8443.  Payments are made in the Treasury Division which is located in room 102 of City Hall and open from 8 a.m. – 4:30 p.m., Monday through Friday.  To pay the charges by phone with a credit card, please call 874- 8860.  Vehicles that are still booted after 5:00 p.m. will be towed.  Please contact police dispatch at 874-8575 for information about the tow.  All parking tickets and related fees must be paid before the car is released by the tow company. 

How do I find out if lost/recovered property was turned in at the Police Station?

Please call the Property and Evidence Coordinator at 756-8128.  Leave a message with your name, phone number and a description of the lost item.  The Coordinator will get back to you.  In order to claim property, you will need to be able to show proof of ownership of the item.  Abandoned and unclaimed property is auctioned online at www.propertyroom.com

How can I get a copy of a police report?

Not every police report is available for public release.  Arrest reports that have not gone through the court system must be obtained through the District Attorney’s office.  Some records may be released in response to a specific inquiry that includes a name, date of birth, date of arrest and charge, or disposition (excluding intelligence or investigation information).  You should send a written request providing the suspect’s and/or victim’s names, the date of the incident, the case number (if available) and your connection to the case.  In your request, you should include a contact number for you in case there are questions or issues with processing your request.  The request should be mailed to the Records Division, 109 Middle St. Portland, Maine 04101.  Reports may also be requested at the Information Officer’s desk in the lobby of the Police Department.  You should allow a minimum of 3 business days for your request to be processed.  There is an administrative fee of $10.00 for the 1st three pages of a report and $1.25 for each additional page.

For information about a specific address, building or neighborhood, you should request a Calls for Service report, which costs approximately $25.00 per address. 

How can I get a background check?

You will need to contact the Maine State Bureau of Identification at 624-7240.  This ensures that the most up-to-date information is provided.

 How can I get information about sex offenders in my neighborhood?

Information about registered sex offenders is available on this website or at the Maine Sex Offender Registry at www.sor.informe.org.

If I am the victim of a crime, how do I find out who is assigned to my case?

 Please call the Detective Bureau of the Police Department at 874-8596 or 874-8533.  The office assistant will tell you who is assigned to the case.

How do I find out what is gong on with my case or provide additional information about it?

 Call the Detective Bureau at 874-8596 or 874-8533 and ask to speak with the assigned Detective.

How do I contact the District Attorney’s Office?

The Cumberland County District Attorney’s office is in the Cumberland County Courthouse located at 142 Federal Street Portland, Maine.  The phone number is 871-8384.

Can I have my fingerprints taken at the police department?

We are sorry, but the Portland Police Department does not provide this service.  Please contact the Cumberland County Jail at 774-5939 to schedule an appointment. 

How do I report a crime?

Call 9-1-1 and provide the dispatcher with as much information as possible about the incident.   You do not have to give your name or address in order to report a crime that you have witnessed but it is very helpful to us if you do.  If you are a victim, you will need to provide the dispatcher with your name, phone number and address, so that an officer can reach you.

What number do I call if what I am reporting is not an emergency or I just want to speak with an officer about a crime problem?

Call police dispatch at 874-8575 and explain your problem to the dispatcher.  They will determine the appropriate police response.

How do I file a nuisance or disorder complaint?

Call police dispatch at 874-8575 and explain your problem to the dispatcher.  They will determine the appropriate police response.

How do I file an animal complaint?

Call police dispatch at 874-8575 and explain your problem to the dispatcher.  They will determine the appropriate police response.

If you have a question or concern and want to speak to the Animal Control Officer over the phone, please call 874-8890.

How do I report criminal activity, such as prostitution or drugs, in my neighborhood?

You can call police dispatch at 874-8575 and explain your problem to the dispatcher or you can email us through the anonymous tips section of this website.  Please do not take any police action or confront the perpetrators yourself.

My friend has been arrested, what do I do?

To report a crime in progress, call 911. For a non-emergency, you can call police dispatch at 874-8575 and explain your problem to the dispatcher; you can leave an anonymous tip on the tip line at 874-8584; or you can send an anonymous tip by email in the Solve A Crime section of this website. Please do not take any police action or confront the perpetrators yourself.

How do I find information about my voting district, trash collection times, snow bans, or who my City Councilor is?

All that information maybe found at www.portlandmaine.gov.